SHOP BY SMS! Text (587) 812-4976 and get your order delivered to you!

Frequently Asked Questions

Pay-by-link via SMS : How does this work?

Send an SMS to (587) 812-4976 and you will receive an automatic reply with options to choose from. To make a purchase, reply 'PS' and a personal shopper will be assigned to you. Once your order is completed, you will receive a link to make the payment online and then your order will be on its way to your home. 

If you contact us outside of business hours, we will get back to you during our operating hours.

Operating hours:

Monday to Sunday, 12 pm to 4 pm.

Delivery time:

The delivery time is based on your area, and usually takes between 4 to 8 business days.

Shipping area:

Shipping is available throughout Canada only.

Shipping cost:

 GTA

Free shipping on orders of $100 and more.

Shipping fee of $15 on orders under $100.

 

Transaction Over $100 -> Free shipping in GTA (these are the list of included cities)

o TORONTO             o AURORA            o ST CATHERINE o           MISSISSAUGA      o NEWMARKET

oPICKERING o BRAMPTON   o          STOUFFVILLE        o          AJAX o   MARKHAM    o          OAKVILLE              o          WHITBY o          RICHMOND HILL o    BURLINGTON       o          OSHAWA o         VAUGHAN            o          HAMILTON    o          KITCHENER o      WOODBRIDGE      o          MILTON

Outside of GTA (Canada Only)

 

Purchase Amount (before Tax)

Shipping Charge

$0-$149

$20

$150-$299

$35

$300 or more

Free shipping

 

 

Returns and refunds:

Orders can only be returned in stores at this time and refunds will be done on your credit card.

 

Need help?

Please contact our Support team: [email protected]

 

Laline's online store is intended to offer you a fun and pampering buying experience, whilst ensuring quick and efficient service.

On this page we have tried to organize all common questions submitted to our Customer Services on issues relating to the website and the Laline chain in general.

If you cannot find a response to your question, our Customer Services will gladly answer any question you might have by Email: [email protected]

or our Facebook page: Laline Canada

 

About Laline

Are Laline products animal tested?

Laline strongly objects to animal testing and therefore Laline products have never been tested on animals.

Until recently it was customary to mark products that were not animal tested with the bunny symbol.

The new European regulations regarding cosmetics stipulated removing the bunny symbol from products. The reason being that the European Law recognizes that this symbol was excessively used, sometimes without coverage, which often misled consumers.

Laline strictly adheres to the requirements of the law and accordingly the bunny symbol was removed from our products.

We repeat, emphasize and undertake before our customers that this is a visual change only. Laline was and remains loyally committed to the environment and its love for animals.

A list of the Laline products appears on a website for the Abolition of Vivisection.

 

What are parabens and do they exist in Laline's products?

Parabens are preservatives that can be found in many deodorants in the market as well as soaps, creams and other cosmetic products. It is important to note that parabens as preservatives are found in almost every cosmetic product, including most natural products. Parabens are extremely efficient as an antibacterial substance and thus used in every product that contains oils and water in order to avoid bacteria from multiplying and destroying the product. All creams in the market that contain water must also contain preservatives in order to prevent infections.

In recent years Laline has invested great efforts to improve the formulas of its products in order to contain a minimal quantity of harmful substances. As part of this process we have removed colorings from our creams and parabens from most of our products. We also offer a variety of SLS/SLES free soaps.

 

Are Laline products tested and approved by official bodies?

All our body line products were tested and approved by the Israeli Ministry of Health and hold the strictest cosmetic licenses. Our products have also undergone additional testing as part of Japanese and European regulations.

 

How long can your products be kept?

As long as the product is closed and stored according to the conditions mentioned on the package, the products lifespan will not be less than two and a half years (unless an actual expiration date is indicated on the product).

Once the product is opened, its lifespan is determined by the PAO symbol [number of months that a product can be used after opening], again provided that the product is stored according to the conditions mentioned on the package.

 

Which essential materials can be found in your facial products?

Our unique facial products are based on the most advanced formulas that combine high quality and advanced ingredients: pure natural oils, moisturizing and nourishing components, antioxidants, sun screen and vitamins that are essential for skin nourishment at very high doses.

All products in the series do not contain: parabens, mineral oils, lanolin, sulfates, potentially comedogenic components (produce acne).

 

Why is it important to use a facial cream that contains SPF?

Sun radiation is considered the main cause for skin damage and premature aging of the skin. Prolonged exposure to the sun accelerates skin aging and causes wrinkles, creases, spots and freckles to appear rather early. Therefore it is extremely important to use moisturizers that contain sunscreen.

Our facial series includes 3 products that contain SPF sunscreen; CC Cream SPF15(in 2 shades)   and Face Milk SPF 50.

   

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